Effective Date: April 29, 2026
At FiberCan, we are committed to delivering your orders quickly and safely.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation
- Orders are not processed on Sundays or public holidays
- You will receive an order confirmation and shipping update via email or WhatsApp
2. Shipping Time
- Estimated delivery time: 3–7 business days across India
- Delivery timelines may vary depending on your location and courier availability
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout
- We may offer free shipping on selected orders or promotions
4. Delivery Partners
We work with reliable courier services to ensure safe and timely delivery. However, delays caused by third-party logistics are beyond our control.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number
- You can track your shipment using the provided tracking link
6. Delays & Issues
Delivery may be delayed due to:
- Weather conditions
- Remote location access
- Courier service disruptions
We appreciate your patience in such cases.
7. Incorrect Address
- Please ensure your shipping details are accurate
- FiberCan is not responsible for delivery failures due to incorrect or incomplete addresses
- Re-shipping charges may apply in such cases
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Provide photos/videos as proof
We will investigate and provide a replacement or refund as applicable.
9. Contact Us
For shipping-related queries, contact:
Address:
15/585, Temple Road,
Kavalayoor, Varkala, Kerala, India
Email: info@fibercanproducts.com
Phone: +91 7012120130